MAVOLON CARE

A little lash help?

From finding your flutter to looking after your order. Let’s take care of it.

Start with our most-asked questions, or leave us a note below.

What makes AIR-LAYERED™ different?

Fine fibers overlap at different heights and angles, giving each cluster a fluffy, dimensional shape. Natural styles offer soft definition; Wispy adds airy texture; Dramatic creates a fuller look.

How do I apply my lash clusters?

Follow the application guide supplied with your lashes and the instructions for your bond and seal. Our five-step guide covers curl, bond, grip, place & press, and seal. Hold clusters gently at the band when lifting them from the tray.

How can I ask about an order?

Include your order reference in your message. You can return here to view your care conversations.

Where can my lashes be delivered?

Orders ship from China through our freight forwarder, usually within 24 hours. Estimated U.S. delivery is 5–7 days after dispatch. Standard U.S. delivery, customs clearance and import duties are included in the displayed price.

What if something is not right?

We accept refund requests within 7 business days after delivery. Opened items are eligible, and no physical return is required. Contact MAVOLON Care with your order number; our team will process your request.

If you would prefer a replacement, contact MAVOLON Care to discuss your request.